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CX at the Heart of Organizational Reinvention with Gavin Cooper

  • Duquesne University - Rockwell Hall Rm 418 600 Forbes Avenue Pittsburgh, PA, 15282 United States (map)

In cooperation with the Duquesne Entrepreneurship Council, IxDA is excited to host Gavin Cooper to discuss key learnings from growing from 1–250 teams.

What happens when a design practice grows from one team to more than 250? In this talk, Gavin Cooper shares key lessons learned from scaling CX across a large product organization—while keeping the client experience front and center. He’ll cover the structures, rituals, and frameworks used to protect design integrity and enable collaboration at scale.

Register on Eventbrite

About the Speaker

Gavin Cooper is an executive design leader known for transforming complex organizations through customer-centered strategy, cross-functional alignment, and digital innovation at scale. With over two decades of experience across Fortune 500 firms, startups, and academia, he brings a rare blend of creative direction, product thinking, and organizational design.

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June 9

UX Mex